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FAQ's

1. How do I prepare for the tour?
2. What to wear?
3. What to take?
4. What happens if it rains?
5. How physically fit should I be to perform these activities?
6. Who should not participate in our tours?
7. What is included in the tour cost?
8. What is NOT included in tour cost?
9. What to do if you’re not in the South Zone and Downtown area?
10. Is previous experience in trekking, hiking or climbing needed?
11. What are the risks?
12. Why do I need to inform my passport number or CPF and my date of birth?
13. Can children participate on Jungle Me tours ?
14. After booking a tour, what changes can be made?
15. CANCELLATION POLICY - How to cancel a booked tour or change the meeting point?
16. How do I change my tour choice after concluding the reservation?




1. How do I prepare for the tour?
Sleep early the night before since you are going to engage in physical activity. Eat well, drink plenty of liquids at breakfast. Never walk under influence of alcohol or other narcotic substance. Follow the recommendations of what to take and what to wear.

2. What to wear?
• Light and athletic clothes according to current weather. T-shirts and pants (in winter) or shorts (in summer), coat. In case of rain the guide will provide you a rain coat.
• Cap or hat.
• Sneakers or comfortable walking shoes. Do not wear sandals or flip-flops.

3. What to take?
• Water -about 2 liters
• Snacks - sandwiches, fruit, cereal bars, ...
• Sunscreen and insect repeller
• Camera
• Small backpack - to carry all these items and leave your hands free.

4. What happens if it rains?
Sometimes tour can be done even under rain, as the tracks in the rainforest are usually at humid. You will receive a disposable raincoat from our team. If a heavy rain compromises the security of the tour our guide will cancel it and give you the possibility to book a new tour (according to availability) or even reverse the amount paid (according to the method of payment used). In case of rain, we'll contact by email (or maybe phone if you are in a hotel/hostel) 1 hour before the pick up time to talk about it and give you instructions.

5. How physically fit should I be to perform these activities?
It depends on the tour. In the description of each tour you can check its duration, extent and other characteristics. You don’t need to be an athlete nor have previous experience in hiking or trekking, but you must be physically fit and able to walk for the extent and duration of the tour. Remember that hiking and walking on trails require more fitness than a walk in plan area. Before doing any physical activity it is necessary to make a medical evaluation. When booking the tour, participant certifies that he is in good fitness and have physical conditions to perform the chosen tour.

6. Who should not participate in our tours?
Sedentary people, people with a history of cardiovascular and pulmonary diseases or any pre-existing conditions not compatible with physical outdoor activities.

7. What is included in the tour cost?
• bilingual guide (English and Spanish - please choose/confirm when booking it)
• transportation (round trip) for the South Zone and Downtown area*
• personal accident insurance
• admission tickets

* When booking you will be able to choose the hotel and meeting point within the covered area.

8. What is NOT included in tour cost?
Food, water/drinks and transportation out of the South Zone and Downtown area.

9. What to do if you’re not in the South Zone and Downtown area? 
Most hotels and hostels are located in this area. If you're not in it you can choose as a meeting point a hotel that is closer to you within the covered area.

10. Is previous experience in trekking, hiking or climbing  needed?
No. None of our tours include climbing. Our tours eventually occur on rough terrain. Our guides always give instructions on how to walk on rough terrain and how to warm up well before beginning the activity.

11. What are the risks?
Accidents in activities such as hiking and ecotourism are caused by unsafe acts in general, if the participant does not follow the best practices and instructions from the guides. Following these practices and accompanied by experienced guides we mitigate risks. Still, Jungle Me provides a personal accident insurance for each one of the participants so that in case of a minor accident the medical expenses are covered. The risks involved in hiking activities are: falling, slipping, stumbling, loss or breakage of personal belongings, physical exhaustion, falling of trees, falling of rocks and cliffs, insect bites, poisonous animals, contact with stinging plants, contact with thorns and severe weather, among other risks inherent to an outdoor activity. Such risks may cause damage or loss, small or severe. Before starting the tour each participant must sign a liability waiver saying that they are aware of such risks.

12. Why do I need to inform my passport number or CPF and my date of birth? 
Jungle Me provides a personal accident insurance for each participant and this data is required by the insurer. Brazilians (or foreigners resident in Brazil) can inform number of CPF. Tourists must inform passport number.

13. Can children participate on Jungle Me tours?
Hiking has very low risks so children in all age are able to participate accompanied by the parents. Parents must look carefully for the description of the track (extension, time, elevation gain, etc) and is also very important that the child is willing to participate and capable to do it.. Parents will have to sign a liability waiver stating knowledge of the risks for the activity.

14. After booking a tour, what changes can be made?
Change of hotel/meeting point and cancellation until 24 hours before the beginning of the tour.

15. How to cancel a booked tour or change the meeting point?
For reservations made through our website, send an email to booking@jungleme.com.br and ask for the cancellation or change of meeting place. For cancellations, the amount may NOT be refunded according to the precedence of the request

For bookings made directly to agencies or hotels desks ask them to arrange the cancellation. The amount paid will be refunded and according to the precedence of the request a small fee may be applied*

* The following policy is applied for cancellation:
► 96h (4 days) before the start of the tour - reverse of ALL the amount paid as a deposit fee
► Less than 96h (4 days) before the tour - the amount paid as a deposit fee is NOT refundable
► Less than 24h before the tour or NO SHOW - the TOTAL cost must be paid


16. How do I change my tour choice after concluding the reservation?
For reservations made through our website request the cancellation and make another reservation. The credit WON'T be used automatically. Reversal will be held due to cancellation with the values varying with the precedence of the request (see previous question) and new debt will be charged regarding the new tour.

For reservations made directly to agencies or hotels desks ask them to arrange change. Credit may be used but we will apply the reversal policy according to the precedence of the request (see previous question).


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