Observe the details (duration, length, level of difficulty, etc.) of the chosen tour and be sure that you are able to do it before confirm the booking. When making the reservation you certify that you and the other participants that you book for are physically fit and in good fitness conditions to complete the tour. The tour is not recommended for sedentary people, or people with a history of cardio-vascular or lung problems.

Booking online you’ll be paying a deposit fee to gurantee your place. The balance must be PAID CASH on the day of the tour and the participants must have the balance with them before starting the tour (is not possible for our team to go with participants to banks or ATM).

Children can participate if accompanied by a parent or another responsible who must sign a waiver statement. We recommend to children under 14 the half-day easy tours only. Parents must look carefully for the description of the track (extension, time, elevation gain, etc) and is also very important that the child is willing to participate and capable to do it.

Transfers from the meeting point maybe included or NOT. It depends on the tour. Please check the descritpion of the tour you chose. Please note that it´s very important that you be ready to leave in the meeting point you chose on the date and scheduled time.

When making a reservation you agree and declare that you are aware that the tour takes place outdoors and may include physical activity that also involves risk of falling, slipping, stumbling, loss or breakage of personal belongings, physical exhaustion, falling of trees, falling of rocks and cliffs, insect bites, venomous animals, contact with stinging plants, contact with thorns, severe weather, among other risks inherent to an outdoor activity, and that such risks may cause damage or loss, small or severe. The security procedure in the areas where we perform the tours must be the same as for the city. Our activities take place within national parks and APAs (Environmental Protected Areas), public areas where the security is under the responsibility of the State and the institutions that manage these areas. Statistics of incidents like robberies are very low, but cases have been registered so it is recommended NOT to carry expensive equipment, passports and valuables. Before starting the tour each participant must sign a statement saying that they are aware of such risks.

We provide our services following hygiene and sanitary protocols, with the best practices known, in order to mitigate risks of contagion of Covid-19 and other diseases, still, is not possible to guarantee contagion is impossible.

In case of rain the tour takes place normally. The outdoors in the rainforest area are usually humid and protected by trees and rain does not change these conditions. If the rain is strong to the point that affects the safety of the activity, our team will cancel it and the customer can schedule it, according to availability, using the amount paid or request a chargeback. So, in case of rain, wait for our contact.

Jungle Me has the right to cancel, stop, change route and proceed with other changes in case of bad weather or any reason that threatens the safety of the group.

You should be ready to go at the meeting point, waiting for our transport at scheduled time. The start time you see online when booking is an estimation, we’ll send an email on the night before at 08:10pm and inform the exact pick up time at your chosen meeting point. Some delay may occur to our transportation depending on the traffic conditions of the day. Stay at your meeting point waiting for them.

It is expressly forbidden to get on the tour under the influence of alcohol or narcotics. The tour includes a personal accident insurance which is automatically suspended in this case.

The schedule (beginning and ending) and duration of each tour can have some variations or delays according to the traffic, weather and other factors and is not recommended to schedule flights, travel or important appointments on the day of the tour.

If you need to cancel the tour for any reason may do it up to 24 hours in advance without any cost. After this period the total amount must be paid.

Before starting the tour, you must sign an agreement and Acknowledgment of Risk, Waiver, and Release of Liability Agreement with this content that will be provided by our team at the meeting point.